Shipping Policy

At Scientifique, we are committed to delivering your beauty and personal care products safely and efficiently.

Order Processing

Orders are processed after successful order confirmation and payment.

Orders are generally dispatched within 1–2 business days. Processing may take longer during weekends, public holidays, promotional periods, or periods of high order volume.

Delivery Time

Once your order has been dispatched, delivery typically takes 2–5 business days, depending on your delivery location.

Delivery times may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or incorrect/incomplete delivery information.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Any free-shipping offers or minimum-order shipping promotions will be clearly mentioned on the website and may be subject to specific terms.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If incorrect or incomplete information results in a failed delivery or additional delivery charges, the customer may be responsible for the applicable additional costs.

Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order, where available.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our support team so we can assist you in checking the status of your shipment.

For any shipping-related queries, contact us:

WhatsApp: +971 56 806 1177
Email: support@thescientifique.store

Damaged Products

If your order arrives damaged, please notify us within 24 hours of receiving the order and provide clear photographs or videos of the damaged product and packaging.

Please refer to our Return & Replacement Policy for further information.

International Orders

If international shipping is available, delivery times, shipping charges, customs duties, taxes, and other applicable fees may vary depending on the destination country. Any customs duties or import charges imposed by the destination country are the responsibility of the customer.

Scientifique reserves the right to update shipping methods, delivery timelines, and shipping charges when necessary.